Frequently Asked Questions
Discover the magic behind our fine jewelry and shopping experience.
Are your diamonds and gemstones ethically sourced?
Yes, all Enchanted Disney Fine Jewelry pieces are crafted using ethically sourced diamonds and gemstones, adhering to the Kimberley Process to ensure they are conflict-free.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that personalized or custom-engraved pieces are final sale and cannot be returned.
How do I determine my correct ring size?
To ensure a perfect fit, we provide a downloadable Ring Size Guide on our website. Alternatively, you can visit any local jeweler to have your finger professionally measured.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international territories. Shipping costs and delivery timelines vary depending on your specific location and customs regulations.
What kind of warranty comes with my jewelry?
Every purchase is backed by a limited lifetime warranty that covers manufacturing defects. This does not include coverage for normal wear and tear, loss, or accidental damage.
Can I track my order once it has shipped?
Absolutely. Once your order is processed and leaves our facility, you will receive a shipping confirmation email containing a tracking number to monitor your package's journey.